Privacy policy
128W 165th Laundromat LLC, operating as 128W Laundromat. Last updated October 22, 2026.
Who we are
This policy applies to 128W 165th Laundromat LLC, which operates 128W Laundromat at 128 W 165th St, Bronx, NY 10452 (“we” and “us”). It covers information we collect for our store services and our optional text messages. It does not cover other laundromats or Wash and Chill generally. Each of those has its own policies.
Information we collect
- Your mobile phone number and the registration details you give us when you register as a customer.
- Order information, such as the services you request and the status of your order.
- Your text-message choices, including a record that you agreed to receive texts and which kinds of updates you chose.
- Messages you send us, such as STOP or HELP replies.
How we use information
- To run our laundromat services and manage your orders.
- To send the optional text messages you agreed to: registration links, order confirmations, order status updates, pickup reminders, and payment links, where those features are enabled.
- To keep a record of your consent and to honor your opt-outs.
- To answer your questions.
Text messages and consent
Text messages from 128W Laundromat are optional, and consent is not a condition of purchase. Your consent applies only to 128W Laundromat. It does not authorize messages from any other laundromat or from Wash and Chill generally. Promotional messages are not included in your consent to order updates. See our SMS terms for details.
Service providers
We use providers that are necessary to operate our point-of-sale system and our text messaging. They may process your information to help us run those services.
How long we keep information
We retain customer information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet applicable legal obligations. SMS consent and opt-out records are retained as needed to document messaging preferences and prevent unwanted messages.
Your choices
- You can decline text messages and still buy our services or register manually.
- Reply STOP to any text message to opt out.
- Contact us to ask about the information we hold about you.
Contact us
128W 165th Laundromat LLC
128 W 165th St, Bronx, NY 10452
(917) 891-6009
128laundromat@gmail.com